Order Cancellation Policy

This Order Cancellation Policy applies to all orders placed through the Venolivta (hereinafter referred to as “we” or “us”) online store and outlines the conditions, procedures, and refund arrangements for order cancellations.

1. Order Cancellation Conditions

You may request to cancel an order before it has been processed or shipped.
If an order has already entered the shipping process or has been dispatched, it cannot be canceled directly and must be handled in accordance with the applicable return policy.

2. Order Cancellation Process

1. Please contact our customer support team via email or phone to request an order cancellation, and provide the order number, proof of payment, and any other required information.

2. Our customer support team will review and process your request promptly. Once approved, we will notify you of the result and arrange the refund accordingly.

3. Refund Instructions

After the order cancellation has been confirmed, we will process the refund within 1 to 3 business days.
Refunds will be returned to the original payment method used at checkout (such as bank card, Visa, MasterCard, etc.).

4. Contact Us

If you have any questions regarding order cancellation, processing status, or refunds, please contact us using the information below:

Address: 3209 Teal Cir, Altus, OK 73521-0000, US
Phone: +1 (646) 244-9926
Email: supportcenter@venolivta.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)