Orders with a total value of AUD 100 or more (including AUD 100) qualify for free shipping.
Orders with a total value of AUD 100 or more (including AUD 100) qualify for free shipping.
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Terms of Service

 

This Service Policy applies to the Venolivta (hereinafter referred to as “we” or “us”) online store and is intended to clarify service content, usage rules, and the rights and obligations of both parties.

1. Introduction and Scope of Application

This policy applies to the entire process of browsing, placing orders, making payments, and receiving after-sales services through our website.
By using our website services, you acknowledge that you have read, understood, and agreed to all terms of this Service Policy.

2. User Accounts and Website Responsibility Scope

Users are responsible for ensuring that the information they provide is true, accurate, and complete.
We are responsible for maintaining the normal operation and basic security of the website, but we are not liable for temporary interruptions or information delays caused by uncontrollable factors.

3. Products, Inventory, and Pricing Disclosure

We make reasonable efforts to display accurate product information, inventory status, and pricing.
In the event of updates or corrections, the information displayed on the website shall prevail.

4. Orders and Payment

An order enters the processing stage after payment is completed and confirmed by us.
If an order cannot be fulfilled due to special circumstances, we will communicate with you through reasonable means and handle the matter appropriately.

5. Shipping Policy Highlights

  • Shipping scope is limited to Australia only

  • Orders of AUD 100 or more (including AUD 100) qualify for free shipping; orders below AUD 100 incur a shipping fee of AUD 10

  • All product prices include applicable taxes

  • Order processing time is 1–3 business days

  • Estimated shipping time is 5–10 business days after dispatch

For full details, please refer to:
Shipping Terms

6. Order Cancellation Policy Highlights

  • Orders may be canceled before they are processed or shipped

  • Orders that have entered the shipping process cannot be canceled directly

  • Cancellation requests must be submitted through customer support channels

  • Once cancellation is confirmed, refunds will be processed within 1–3 business days and returned to the original payment method

For full details, please refer to:
Order Cancellation Policy

7. Return and Exchange Policy Highlights

  • Returns or exchanges may be requested within 45 days from the date of receipt

  • Supported reasons include appearance issues, quality issues, odor, severe color differences, incorrect items, and returns without reason

  • Customers must contact customer support and provide order details and relevant proof

  • After inspection approval, refunds will be arranged within 1–3 business days to the original payment method, or replacement items will be shipped within 1–3 business days

  • Shipping costs caused by product issues are covered by us; shipping costs for returns without reason are borne by the customer

  • Each package includes a return label for convenience

For full details, please refer to:
Return & Exchange Policy

8. Dispute Resolution

If any disputes arise during the use of our services, both parties should first attempt to resolve them through friendly consultation.
If consultation fails, the matter may be handled in accordance with applicable rules.

9. Privacy and Data Protection

We value your privacy and personal information security and manage and protect your data in accordance with our established Privacy Policy.

10. Intellectual Property

All text, images, and related content on the website are protected.
Unauthorized use, reproduction, or distribution is not permitted.

11. Limitation of Liability

Within a reasonable scope, we are only responsible for direct losses caused by our own actions.
Losses resulting from uncontrollable factors or user behavior are not our responsibility.

12. Modifications to Service Terms

We reserve the right to update or revise this Service Policy as needed.
Any updates will be published on the website and will take effect immediately upon publication.

13. Contact Information

If you have any questions regarding this Service Policy or related services, please contact us using the information below:

Address: 3209 Teal Cir, Altus, OK 73521-0000, US
Phone: +1 (646) 244-9926
Email: supportcenter@venolivta.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)