Orders with a total value of AUD 100 or more (including AUD 100) qualify for free shipping.
Orders with a total value of AUD 100 or more (including AUD 100) qualify for free shipping.
Log in

Cart

Your cart is currently empty.

Continue shopping
Total
0.00 AUD

Shipping Policy

 

These Shipping Terms apply to all orders placed through the Venolivta (hereinafter referred to as “we” or “us”) online store and describe shipping scope, delivery arrangements, and related responsibilities.

1. Shipping Scope

We currently provide shipping services within Australia only. Shipping to countries or regions outside Australia is not supported at this time.

2. Shipping Fees

  • Orders with a total value of AUD 100 or more (including AUD 100) qualify for free shipping.

  • Orders with a total value of less than AUD 100 will be charged a flat shipping fee of AUD 10.

Taxes:
All product prices displayed and charged include applicable taxes. No additional taxes will be charged at checkout.

3. Order Cut-Off Time

  • Orders successfully placed and paid before 6:00 PM will begin processing on the same day.

  • Orders placed after 6:00 PM will begin processing on the following day.

  • If the processing start date falls on a non-working day, it will be deferred to the next working day.

4. Order Processing Time

After successful payment, orders will be prepared for shipment.
The processing time is 1–3 business days.

5. Shipping Timeframe

Under normal circumstances, the estimated total shipping timeframe is 5–10 business days after dispatch.
Actual delivery times may vary due to factors such as weather conditions, transportation delays, public holidays, or peak logistics periods.

6. Shipping Carriers

We use established local carriers in Australia based on destination and operational requirements, including but not limited to:

  • Australia Post

  • Sendle

The final carrier used will depend on the actual shipping arrangement.

7. Order Tracking

Once an order has been shipped, tracking information will be provided.
Customers may check shipment progress through the carrier’s official tracking system. Please note that tracking updates may experience short delays.

8. Responsibility Statement

  • We are responsible for proper order processing and packaging before the shipment is handed over to the carrier.

  • Delays or disruptions occurring during transit that are beyond our direct control will be handled in coordination with the carrier.

  • If abnormal shipping conditions occur, such as extended lack of tracking updates, please contact us promptly for assistance.

9. Delivery and Receipt Notes

  • Please inspect the outer packaging upon receipt. If visible damage or abnormalities are found, it is recommended to note them at the time of delivery.

  • After receipt, if any issues with the items are identified, please contact us within a reasonable timeframe so we can assist.

10. Contact Information

For questions regarding shipping, delivery, or order status, please contact us using the details below:

Address: 3209 Teal Cir, Altus, OK 73521-0000, US
Phone: +1 (646) 244-9926
Email: supportcenter@venolivta.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)