Refund Policy

 

This Return & Exchange Policy applies to all purchases made through the Venolivta (hereinafter referred to as “we” or “us”) online store and explains the applicable period, conditions, procedures, and related responsibilities.

1. Return & Exchange Validity Period

You may apply for a return or exchange within 45 days from the date of receipt of the product. Requests submitted after this period will not be accepted.

2. Return & Exchange Conditions

Within the validity period, you may request a return or exchange under any of the following circumstances:

1. The product has appearance defects

2. The product has quality issues

3. The product has an unusual odor, severe color difference, or other obvious abnormalities

4. The product received does not match the order details

5. Return or exchange without reason

3. Return and Exchange Process

The return and exchange processes are the same and are described below:

1. Please contact us via email or phone to submit a return or exchange request, and provide the following information:

   • Order number

   • Proof of payment

   • Reason for return or exchange

   • Relevant photos or videos

2. Our customer support team will review your request as soon as possible. If approved, we will notify you through your contact details and provide the return address.

   Return Address:
   Address: 3209 Teal Cir, Altus, OK 73521-0000, US

3. Please send the product back to the designated return address with appropriate packaging and wait for us to receive the item.

4. After we receive the returned product, we will inspect it to confirm whether it matches the reported condition:

   • For return requests, once inspection is approved, the request will proceed to the refund process. Please refer to the Refund Instructions section for details.

   • For exchange requests, once inspection is approved, we will arrange shipment of the replacement product to your address within 1–3 business days.

4. Refund Instructions

After the returned product has been confirmed and inspected, we will process the refund within 1 to 3 business days.
Refunds will be issued to the original payment method used at checkout (such as bank card, Visa, MasterCard, etc.).
If the refund is not completed within a reasonable processing period, please contact us for assistance.

5. Cost Rules

1. For returns or exchanges due to appearance defects, quality issues, odor, severe color difference, or incorrect items, the related shipping costs will be covered by us.

2. For returns or exchanges without reason, the shipping costs will be borne by you.

6. Responsibility Statement

• We provide return and exchange support in accordance with this policy.

• Delays or inability to process a request caused by incomplete information or failure to return items to the designated address are outside our responsibility.

• To avoid affecting the outcome of a return or exchange, please ensure the product is properly packaged when sending it back.

7. Return Label

A return label is included in each package to facilitate the return process when needed.

8. Contact Us

If you have any questions regarding returns, exchanges, or request status, please contact us using the information below:

Address: 3209 Teal Cir, Altus, OK 73521-0000, US
Phone: +1 (646) 244-9926
Email: supportcenter@venolivta.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)